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Meet Kimberly Hitchens

AboutKimberly Hitchens

REALTOR

Kimberly Hitchens is a seasoned professional, who has spent 20+ years developing a reputation as a results-driven and service-oriented salesperson. After nearly eighteen years working in the insurance industry as co-owner of B&P Benefits Solutions, Kimberly earned the title of Residential REALTOR® in 2015. In 2016, Kimberly was awarded the brokerage’s "Rookie of the Year" award in recognition of her sales production and overall contribution to the agency.

Kimberly earned the SRES® (Senior Real Estate Specialist) from the National Association of Realtors in 2017. Building on her advanced knowledge of Medicare and long term care insurance, she has positioned herself as an expert advisor to homebuyers and sellers 50 and older. Kimberly's dedication and professionalism enable her to be a patient and trusted source for her clients, and they can feel confident in her understanding of their unique needs when selling or buying a home.

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      Kimberly HitchensQuestion & Answer

      What is your favorite thing about Richmond?
      It would be nearly impossible to pick a single thing about The Fan District, as each season that I have spent here (since 1995) has brought a new delight. Between the architecture of the homes & buildings, the bright pops of color in wall murals, the powerful gurgle of The Mighty James River, the joyful notes of live music, or the smell of some culinary masterpiece wafting through open restaurant doors, there is always a feast for the senses.
      Why is relationship building so key to your success?
      Building a strong relationship with each client enables honest and effective communication. When you have mutual trust with your clients, the process of buying and/ or selling a home is made less stressful.
      How has your previous experience benefited your practice of real estate?
      Being experienced in service (hospitality, retail, and insurance) I have learned that managing expectations through effective communication is the way to create a happy client. The common theme to being successful is to actively listen to someone’s needs and then work diligently to exceed their expectations.
      What is your mission statement?
      Serving with passion, professionalism, and integrity to ensure a joyful experience for each client as they buy or sell their home.
      What’s most important to you in your business?
      Staying connected to the people I serve is the most important part of my business. It’s an honor to be a part of my client’s lives as their Realtor and as their friend.
      How do you give back to the community?
      Previously I have served as chair of committees for the Greater Richmond Chamber of Commerce and The Children’s Miracle Network. Most recently, I have been involved in the Fan District Association and served as Chair of the Holiday House Tour for 2020 and 2021. I believe community service and volunteerism is vital to a thriving city, and I am grateful for the opportunity to serve my neighbors.

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      ClientTestimonials

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      Kimberly and Robert are very knowledgeable and make a great team. We enjoyed working with them. They gave us good advice, were respectful of our input and made everything so easy.
      I have had experience in real estate for all my life and have found Kimberly one of the hardest- working realtors I have had to work with. I have recommended her to friends (who had a successful experience) and will continue to call on her for no bullshit friendly real estate success. She is a real credit to SRMF.
      Robert and Kimberly were on top of any issues! Provided options and spent time discussing the next steps!
      Kimberly and Robert were very aggressive in preparing my home for sale and showing as much as possible. I believe my home had a contract in less than 5 days. They are great!
      Robert and Kimberly are extremely knowledgeable, friendly, and go above and beyond to help their clients. They work tirelessly to make the buying and selling process go as smooth as possible. I suggest them to all of my family and friends.
      Strong, Friendly and Fierce advocate Have you ever thought “customer service” is now dead? Well there are still people like Kimberly Hitchens who live it and breathe it. I’ve worked closely with Kim on two fronts. The first was in her previous employment and I knew from my experience with her there that she was my “go-to” realtor when I needed to sell my house and her career path had changed. I was so right to have picked her. She went the extra mile to help with everything — paint colors, suggestions for improvements and money pits to avoid, staging for photos, who to call about underground oil tanks, etc. She was extremely consistent to follow through on promises, phone calls, meetings and always in touch whenever there were delays. It was a real blessing to have such a hard working, kind and sweet realtor going to bat for me. She hit it out of the ballpark with a quick sale for me —sorting out numerous offers and handling other agents who were not as communicative and thorough as she was. She’ll be a strong , friendly but fierce advocate for you if you let her list your house.
      Such a Blessing! Can’t say enough good things about working with Kimberly. I had been under contract on a home for a very long time due to delays from the city and the builder, and Kimberly was extremely helpful in getting things moving as quickly as possible. Really felt like she was in my corner whenever an unexpected issue would arise, and could always count on her to get everything back on track. This was my first home buying experience, and although it was a long and bumpy road, Kimberly was such a blessing to have guiding me through it all. She was always available by phone or email to answer any and all my silly/naive questions, and would do so in such a positive way. Highly recommend using Kimberly for your next purchase, especially if you’re a first time homebuyer!
      The Best Realtor!! This was my first home. I had already been through some bumps just to get to the buying stage. Kimberly was referred to me by my loan officer and I’m so happy and grateful that I had the opportunity to meet not only an outstanding Realtor, but a genuinely great person at heart. She listened to what I needed and guided me on the journey to a home for me and my daughter. I will forever appreciate the knowledge that I received and can’t wait to buy my next property with Kimberly as my agent! FIVE STARS!!!!
      Kimberly Hitchens helped our family to sell our family home of 48yrs in a sensitive and caring way. She directed me towards the issues that I needed to address in order to sell our home efficiently. She was always quick to respond to my questions and helpful with the right contractors to complete the needed work. I would and have already given her name to friends that are looking to have a truly impressive agent.
      A Joy To Work With Kimberly assisted me with my purchase of a second home, in Petersburg, VA, in 2015. I found her to be knowledgeable, quick to answer questions, friendly, and in short, a joy to work with. The only hiccup I encountered during the entire process was the seller's agent did not have the keys for closing just hours before I was set to close on the property. Kimberly took the initiative and drove to Petersburg to pick them up, then raced back to Richmond for the closing. Problem solved! I would recommend her highly and without reservation.

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